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Everything you need to know about banking in QuickBooks Online - Discover more
Greek Church Treasurer
Level 1

Scanned documents

Downloaded QB and transferred all scanned files to a new laptop and now scanned docs are pointing to wrong directory. How do I redirect scanned docs to the new directory?

Fiat Lux - ASIA
Level 15

Scanned documents

I can assist you in re-linking the scanned documents to the new location, Greek Church Treasurer.

An Attach folder is created and saved alongside the QuickBooks company file when using QuickBooks Attached Documents feature. The connection between the Attached Documents and the company file will be broken if the company file is renamed or moved to a new place.

To resolve the issue, re-link the Attached Documents. Here's how:


  1. Browse to the location where your company file is stored. Default location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
  2. Make a new Attach folder.
    a. Rename Attach folder by adding "_OLD" to it.
    b. Create a new folder and name it Attach.
  3. Copy the contents from the old folder.
    a. In the new Attach folder, create a folder that matches the name of the company file. Open the new folder.
    b. Create new sub-folders named Inbox and TXN.
    c. Copy and paste contents over to respective new folders from their old counterparts.
  4. From the QuickBooks Company menu, select Documents > Repair Attached Documents Links.
  5. Once done, hit Repair Links.


For your reference, you can read this resource for more detailed information: QuickBooks Document Centre: FAQs and common issues.


If the issue persists, I recommend contacting our QuickBooks Desktop. They have the tools to access your account and conduct a remote session to investigate this further.


Furthermore, I've included this helpful article for tips on how you can manage your account and transactions: Help Articles for QuickBooks Desktop.


If there's anything else I can do for you, please let me know in the comments. I'll gladly help you.

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