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John666
Level 2

Sending Invoices

When sending an invoice or invoices by email, why does QuickBooks desktop strip all the HTML code out of the body of the email before sending it?

It was no problem original, but now I am unable to send any invoices with formatted content.

6 REPLIES 6
Adrian_A
Moderator

Sending Invoices

Let's run the verify and rebuild steps to isolate the issue, John666.

 

These troubleshooting steps help us to identify if the software encountered data issues.

 

Here's how to verify:

 

  1. Choose Window then Close All.
  2. Verify Data. Choose File then Utilities. Select Verify Data.If you see:
    • QuickBooks detected no problems with your data -no further action is needed.
    • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
    • Your data has lost integrity - indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.

 

Then, let's try sending an invoice again.

 

Feel free to get back to me if there's anything that I can help. Take care!

John666
Level 2

Sending Invoices

I had already tried verifying and rebuilding my data file. There were no issues indicated. Emails still won't send without stripping out all the HTML.

Ashleigh1
QuickBooks Team

Sending Invoices

Hello John666, thanks for coming back to us, can we ask what email you are using is it a Hotmail or Gmail or a different one you are using? 

could you try remove the email address and then try reentering it but just to let you know there is no guarantee that will work but it is worth trying. 

 

Let us know how you get on. 

John666
Level 2

Sending Invoices

The email address I use is a personalised Gmail account using my own domain.

I have tried other email addresses, but they are all the same type of account.

It used to work without any issues, but recently it has been stripping the code. I have been having to update the code to get it to work correctly, but it is getting worse. It has now reached the point where I can sometimes send individual emails without this occurring, but when I try to bulk send, it always strips the code.

Ashleigh1
QuickBooks Team

Sending Invoices

hey John666, could you check these for us please,

Can you make sure you are on the most recent update system. 

Can you also check your actual email settings if anything is stopping it there just incase. 

John666
Level 2

Sending Invoices

I have checked and varied my email settings, all to avail.

All updates are downloaded and applied on a regular basis.

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