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kath7760-gmail-c
Level 1

Snap receipt on my mobile phone is showing blank screen ?

 
3 REPLIES 3
John C
QuickBooks Team

Snap receipt on my mobile phone is showing blank screen ?

Hi kath7760-gmail-c Thanks for reaching out to us here on the Community. Hopefully we'll be able to resolve this issue for you. Are you using an Android or IOS device?

kath7760-gmail-c
Level 1

Snap receipt on my mobile phone is showing blank screen ?

Android. Nokia

John C
QuickBooks Team

Snap receipt on my mobile phone is showing blank screen ?

Hi kath7760-gmail-c Thanks for confirming. We 'd be grateful if you could follow the steps provided, if that doesn't resolve the issue we'd also be grateful if you could uninstall and reinstall the app: 

  1. Close and restart the app.
  2. Clear app data. To do this:
  3. Open your device Settings.
  4. select Apps (varies by device).
  5. Choose QuickBooks app from the list, then select Storage.
  6. Select clear data.

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