The Desktop app for online qB is not letting me use the upper bar to create bills invoices and reports?

Hi info419,

We can get the buttons working by resetting the QuickBooks Online Desktop App's cache. 

Here's how:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening. 

If clearing the cache doesn't work, let's reinstall the app. 

1. The method for uninstalling the App varies based on which version of Windows you're using. Please refer to the QBO Windows App Help Guide under the How do I uninstall? section.
2. Once uninstalled, you'll still need to delete the locally stored settings. Press the Windows key (⊞) on your keyboard, or click the icon (Start) on your screen and type %appdata% (including the percentage signs) in the search bar. Press Enter.
3. Look for the QuickBooks folder. If you see a Roaming folder instead, open it first as the QuickBooks folder is contained within. Right-click and Delete the QuickBooks folder. This will be recreated when a fresh version of the app is installed.
4. Using the guide in Step 1, under the How do I install the app? section, re-install the QBO app based on the instructions for your version of Windows. It's recommended that you allow the program to be placed in the default installation directory (usually C:/ProgramFiles or ProgramFiles (x86)).

Doing these steps ensure that you've got the updated QBO Windows App. Log in and click on the upper bar to create bills, invoices, etc. 

Keep us posted if you've got any additional questions.