I see you're having trouble with tracking issues, Chawstont. Let's take a closer look and resolve this.
Are you referring to the QuickBooks app mileage tracking not syncing with the online version? If so, let's perform some troubleshooting steps to fix it.
When you start tracking your mileage using the QuickBooks Online (QBO) mobile app, it's designed to seamlessly log your business trips automatically. First, ensure you log in as Master Admin on your QBO account, then review your app by following these reminders to help prevent this from happening.
- Check your phone's location settings.
- Turn off your hotspot while driving.
- Review if the app is tracking miles.
- Add the QuickBooks mobile app to your permissions lists.
- Update the QuickBooks mobile app.
- Update your device to its latest version.
- Make sure to check if you made some changes to your device's settings.
Additionally, third-party antivirus software and other applications could interfere with the proper functioning of your mileage app. To avoid this, we can add the QBO mobile app to your list of allowed applications.
- Go to your device's Settings and select Application Manager or APPS.
- Locate the QuickBooks mobile app and select Mobile Data.
- Turn on the settings Allow app while data server on, Allow unrestricted data usage, and Allow background data usage.
I've added this article to learn what to do if you have tracking problems with your trips: Fix mileage tracking issues in the QuickBooks mobile app.
However, if you're referring to the transactions from the bank, please ensure to categorize them correctly under the correct account.
If you're referring to something else, please add them in the comments so we can address them promptly, chawstont.
