Hi Community
I have a customer that has paid multiple invoices in one BACS run but has underpaid on one of them. Before on QB desktop it was easy I just enter the figure they had paid and it deducted that figure from that invoice showing they still owed money. SIMPLES!
QBO - Oh NO when I try to enter the amount they have paid it will not have it all and returns the figure it to the full value!
Process:-
So I have entered the amount I have received. Then if I tick all the invoices that have been paid correctly, it shows the correct remaining value which is less that the amount owed on the last invoice. If I then tick that invoice that the remittances refers to it states
"This transaction will create and additional credit in the amount of £****" This being the value they still owe.
HOWEVER it does not apply it to that invoice and shows it as paid in full!
So the question is how the hell do I record this payment correctly and QBO applies this underpay to that invoice correctly.
Please help
Thank you
