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Level 2

Underpayment of a invoice

Hi Community


I have a customer that has paid multiple invoices in one BACS run but has underpaid on one of them. Before on QB desktop it was easy I just enter the figure they had paid and it deducted that figure from that invoice showing they still owed money. SIMPLES!

QBO - Oh NO when I try to enter the amount they have paid it will not have it all and returns the figure it to the full value!


So I have entered the amount I have received. Then if I tick all the invoices that have been paid correctly, it shows the correct remaining value which is less that the amount owed on the last invoice.  If I then tick that invoice that the remittances refers to it states

"This transaction will create and additional credit in the amount of £****" This being the value they still owe.

HOWEVER it does not apply it to that invoice and shows it as paid in full!

So the question is how the hell do I record this payment correctly and QBO applies this underpay to that invoice correctly.


Please help


Thank you


Level 2

Underpayment of a invoice



Sometimes you cant see the wood from the trees!


its Not and underpayment!



QuickBooks Team

Underpayment of a invoice

I appreciate you taking the time to respond and letting us know about the situation. I'm glad to hear that everything worked well on your side.


If you ever have further questions or need assistance with the invoicing and payment process in QuickBooks Online, please don't hesitate to reach out. Remember, our community is always available to address any queries you may have.


I'm adding this article you can use in the future: Record invoice payments in QuickBooks Online.


Once again, thank you for bringing this to our attention, and we look forward to assisting you with any future inquiries. Best regards!

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