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info483
Level 1

Update to iOS13 and now can't enter expenses. Comes up with "Choose Template"

 
1 REPLY 1
MaryLandT
Moderator

Update to iOS13 and now can't enter expenses. Comes up with "Choose Template"

Hi there, info483,

 

I'm here to help ensure you're able to enter expenses on your account.

 

Let's uninstall and reinstall the app to refresh it since you've updated to iOS13. 

 

Here's how to uninstall the app:

  1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
  2. To completely remove the app, go to Finder and choose Empty Trash.

Then, follow the steps below to reinstall it:

  1. Select the QuickBooks.dmg file in the downloads section.
  2. Drag QuickBooks to the Applications folder.
  3. From the Applications folder, launch the QuickBooks App and the program will load to the sign-on page.

I've also added this article: QuickBooks App for Windows and Mac: General support. This link will help speed up the app through commons tasks and workflows. You can also see the system requirements to ensure compatibility with the app on your devices.

 

If the same issue persists, please let me know so we can try another step to keep this working for you. Just leave a comment below and I'll get back to you.

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