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jcit
Level 1

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

 
9 REPLIES 9
Ashleigh1
QuickBooks Team

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

Hello Jcit, 

 

Welcome to the Community page, 

 

Could you please send us the screenshots so we can a visual of your issue? 

 

Thanks  

jcit
Level 1

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

1 of 2

jcit
Level 1

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

2 of 2

jcit
Level 1

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

So, had a Live Chat with QBO support. They've told me that "...this happens to other customers too if they won't clear their cache and cookies". This strikes me as odd, as if multiple, identical invoices are created within seconds of each other, for the same amount/product/customer, that shouldn't happen.

 

I'll clear my cache and see what happens.

GeorgiaC
QuickBooks Team

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

Hi jcit, 

 

Please check if you have any recurring invoice templates setup by going to the Cogwheel > Recurring transactions.

 

If you click on one of the invoices showing to open and then select More > Audit History, are you able to see how this invoice was generated? 

 

Thanks!

 

jcit
Level 1

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

Hey GeorgiaC,

 

No recurring transactions - that was my first thought but there's nothing there.

 

Unfortunately the duplicated invoices have now been deleted by another user (!) so I'm unable to check the audit history of any of those invoices now.

 

If it happens again - and hopefully it won't - I'll do that first. 

 

Thank you for your suggestions.

 

J

EmmaM
QuickBooks Team

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

Hi Jcit, Certainly come back here if it ever happens again and we can investigate further :smiling_face_with_smiling_eyes:

jcit
Level 1

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

Well, back again!

 

It's just happened again. Three invoices created with sequential invoice numbers and transaction IDs, all with a minute of each other. This is on a PC that has just had all the temporary files/cookies/etc., cleared out as per QBO instructions.

 

What we noticed this time is the following error occurring, within a red error message box at the top of the invoice when trying to save it:

 

Something's not quite right

Cannot read property '_cachingStore' of null

 

QBO said they needed to see a full screen capture rather than the one I've attached, but I don't know what extra information they could take from that.

 

Look forward to hearing back from anyone!

KlentB
QuickBooks Team

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

Thanks for adding a screenshot, jcit.

 

I'll make sure that you can rid of that error.

 

You can try using a different browser in accessing your QBO account to further isolate the issue. It could be that the one you're currently working on has a temporary problem with QuickBooks Online. As of now, these are our supported browsers:

 

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer (Mac only)

However, if the issue still persists, I'd recommend getting in touch with our technical support. This way, we'll be able to pull up your account in a safe environment and then run a series of tests to rectify the issue. Here's how to connect with us:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Click Contact Us.
  4. Enter "Something's not quite right. Cannot read property '_cachingStore' of null." in the description.
  5. Click Let's talk, then select Start a chat.

Additionally, here's an article that you can read to help personalize the invoices so your customers will recognize your brand: Customize sales forms.

 

Leave a comment below if you have any other concerns or follow-up questions. I'll always have your back.

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