So, had a Live Chat with QBO support. They've told me that "...this happens to other customers too if they won't clear their cache and cookies". This strikes me as odd, as if multiple, identical invoices are created within seconds of each other, for the same amount/product/customer, that shouldn't happen.
I'll clear my cache and see what happens.
Please check if you have any recurring invoice templates setup by going to the Cogwheel > Recurring transactions.
If you click on one of the invoices showing to open and then select More > Audit History, are you able to see how this invoice was generated?
No recurring transactions - that was my first thought but there's nothing there.
Unfortunately the duplicated invoices have now been deleted by another user (!) so I'm unable to check the audit history of any of those invoices now.
If it happens again - and hopefully it won't - I'll do that first.
Thank you for your suggestions.
Well, back again!
It's just happened again. Three invoices created with sequential invoice numbers and transaction IDs, all with a minute of each other. This is on a PC that has just had all the temporary files/cookies/etc., cleared out as per QBO instructions.
What we noticed this time is the following error occurring, within a red error message box at the top of the invoice when trying to save it:
Something's not quite right
Cannot read property '_cachingStore' of null
QBO said they needed to see a full screen capture rather than the one I've attached, but I don't know what extra information they could take from that.
Look forward to hearing back from anyone!
Thanks for adding a screenshot, jcit.
I'll make sure that you can rid of that error.
You can try using a different browser in accessing your QBO account to further isolate the issue. It could be that the one you're currently working on has a temporary problem with QuickBooks Online. As of now, these are our supported browsers:
However, if the issue still persists, I'd recommend getting in touch with our technical support. This way, we'll be able to pull up your account in a safe environment and then run a series of tests to rectify the issue. Here's how to connect with us:
Additionally, here's an article that you can read to help personalize the invoices so your customers will recognize your brand: Customize sales forms.
Leave a comment below if you have any other concerns or follow-up questions. I'll always have your back.