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Level 1

When I create a new invoice it automatically records it as paid which means I can’t send it. This has never happened before, is it a bug?

 
3 REPLIES 3
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QuickBooks Team

When I create a new invoice it automatically records it as paid which means I can’t send it. This has never happened before, is it a bug?

Hi stel36-la-gmail- It may be that you have some of the automation settings activated, please ensure that you de-activate them. Select the cog/gear icon > account and settings > automation. It could also be a browser related issue so just in case it is can you clear the cache and cookies on your browser or use an incognito/private window. If the above doesn't resolve the issue please let us know so we can investigate the issue further for you.

Highlighted
Level 1

When I create a new invoice it automatically records it as paid which means I can’t send it. This has never happened before, is it a bug?

Hi John, I have tried this and then created a 'dummy' invoice, when I saved it recorded it as paid again ...... if I can't resolve this I wont be able to use quickbooks.  I manually created Octobers invoices in excel!!!!  I would greatly appreciate any help as my last 12 months accounts are recorded in quickbooks.

Highlighted
QuickBooks Team

When I create a new invoice it automatically records it as paid which means I can’t send it. This has never happened before, is it a bug?

HI stel36-la-gmail, Could we ask you to go to the invoice payment>click into it>go to more>audit history>does it show as your name or added by system administration?