When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.
So for example, I get some income which is £1000, when I confirm it, it changes to €1000 which then works out the exchange rate and think I’ve actually been only been paid £865
When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.
Hello there, bizproltd1.
I want to make sure you get the help you need.
To ensure we're on the same page, can you send a screenshot of the transactions you're trying to add in QuickBooks? Then, hide personal information when sharing it, so I can get a better picture of what's happening.
We are looking forward to hearing from you. Have a great day!
When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.
Hello Bizproltd-gmail, thanks for the screenshots, it may be easier and quiter to ring the supportline so you can set up a screenshare with the agent on the phone so they can see exactly what is going on so it can get resolved for you. They will gett a better understanding as they will be able to visually see the whole process of what is going on for you. The line to ring is 0808 234 5337, the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile.
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