cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
bizproltd1-gmail
Level 1

When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.

So for example, I get some income which is £1000, when I confirm it, it changes to €1000 which then works out the exchange rate and think I’ve actually been only been paid £865
4 REPLIES 4
DebSheenD
QuickBooks Team

When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.

Hello there, bizproltd1.

 

I want to make sure you get the help you need. 

To ensure we're on the same page, can you send a screenshot of the transactions you're trying to add in QuickBooks? Then, hide personal information when sharing it, so I can get a better picture of what's happening.
 
We are looking forward to hearing from you. Have a great day!

bizproltd1-gmail
Level 1

When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.

Hi there DebSheen!

Thanks for getting back to me.

Ill have to do this in 2 messages…

 

So this is what comes up in the transactions to confirm… as you can see its in GBP, this is the currency I need it to be…

bizproltd1-gmail
Level 1

When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.

And then once I’ve confirmed it, it does this…

as you can see, the value gets changed to Euro, and then converted to GBP…

Ashleigh1
QuickBooks Team

When I’m confirming transactions, I’m trying to confirm some income which is in GBP, but when I confirm it, it changes to Euro.

Hello Bizproltd-gmail, thanks for the screenshots, it may be easier and quiter to ring the supportline so you can set up a screenshare with the agent on the phone so they can see exactly what is going on so it can get resolved for you. They will gett a better understanding as they will be able to visually see the whole process of what is going on for you. The line to ring is 0808 234 5337, the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

Need to get in touch?

Contact us