cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
chiz-urban-archa
Level 1

When I opened the App I used to get a button to create new invoice, and could see live/due/overdue invoices, now I can't seem to access my invoices anywhere?

There's no invoices button on shortcuts anymore, or in 'ALL' options, can't see how to.access or create invoices on any menu.
3 REPLIES 3
ReymondO
QuickBooks Team

When I opened the App I used to get a button to create new invoice, and could see live/due/overdue invoices, now I can't seem to access my invoices anywhere?

Hey there, @chiz. Thanks for sharing your concern on the QuickBooks Community page.  

 

I'd be glad to share with you the steps on how to access and record your invoices in QuickBooks Online (QBO). 

 

Before we proceed, can you share me with the device you're currently using when creating an invoice? This way, I can provide you with the right steps in accomplishing your task. 

 

Right now, you can create an invoice by clicking the Hamburger icon in your mobile app. Then, select Invoices and tap the Plus icon. From the Invoice window page, enter your details and then click Save

You can also check this video as your reference in recording invoices in QBO. Please note that this is intended for QBO Canada region, however, you can still use the same steps in recording your transaction: How to Record an Invoice in the QuickBooks Mobile App.

 

Also, you may want to check out this article to learn more about the QBO app features available on supported mobile devices: Compare mobile app features. It contains a comparison chart between Android and iOS devices.
 

If you need any additional assistance with your invoices or anything else, please leave a comment below. Enjoy the rest of your day!

chiz-urban-archa
Level 1

When I opened the App I used to get a button to create new invoice, and could see live/due/overdue invoices, now I can't seem to access my invoices anywhere?

Thank you. On android phone.

 

Unfortunately as I mentioned there is no longer an option for Invoices. There is 'invoice payments' on main menu, but that won't lead me to anywhere I can create a new invoice.

There used to be a button for create new invoice. It is no longer there!

GeorgiaC
QuickBooks Team

When I opened the App I used to get a button to create new invoice, and could see live/due/overdue invoices, now I can't seem to access my invoices anywhere?

Thanks for getting back to us, chiz-urban-archa

 

Can we confirm the version of the app that you're using (on the Google Play store), and if the issue continues after uninstalling and reinstalling? 

Need to get in touch?

Contact us