While uploading my bank transactions manually I get to the point where I've identified all the entries to upload but there's no prompt to say Yes or Done on the screen?

DavidB3 · ‎January 09, 2022

This is the first time this has happened - for several months it's been very simple but this month a bit different. I can't get to the stage where I Accept or Match the entry?

Charies_M · ‎January 10, 2022

Thanks for coming back and sharing the results of the steps you've done so far, DavidB3.

You seem to have done all the necessary steps to resolve this issue when trying to accept or match entries in QuickBooks Online (QBO). In this case, I recommend contacting our QuickBooks Care Team for further investigation. They can conduct a deeper investigation as to why you're getting the prompt.

Here's how:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Start a chat.

If you encounter any other online banking errors, please check out this article for some troubleshooting steps: Fix online banking errors in QuickBooks Online .

You might also want ips and help articles, visit our QuickBooks Community help link for reference: QBO Self-help.

I'd love to hear from you. Hit the Reply if you have additional questions. I'm always here to lend a hand. Have a good one.

View solution in original post

Mich_S · ‎January 09, 2022

I can help you sort things out, @DavidB3.

When a cache is stored for a long period of time, it can cause the browser to behave strangely. To check if you're experiencing a browser-related issue, let's perform some basic troubleshooting procedures. Allow me to guide you through it.

To start, open your QuickBooks Online company by logging in using an incognito/private page. Here are the shortcut keys to open it:

Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If you're able to manually upload the transactions to QBO with ease, then you'll have to clear your regular browser cache.

Keep us updated by leaving a reply to this thread. We're always here to help with any other bank feeds or QuickBooks concerns. Take care!

DavidB3 · ‎January 10, 2022

Hi - many thanks!

I didn't do exactly what you suggested but tried some related things and suddenly the Continue prompt appeared in the bottom right of the screen and I was able to finalise the postings.

Appreciate your help!

D.

Charies_M · ‎January 10, 2022

Thanks for coming back and sharing the results of the steps you've done so far, DavidB3.

You seem to have done all the necessary steps to resolve this issue when trying to accept or match entries in QuickBooks Online (QBO). In this case, I recommend contacting our QuickBooks Care Team for further investigation. They can conduct a deeper investigation as to why you're getting the prompt.

Here's how:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Start a chat.

If you encounter any other online banking errors, please check out this article for some troubleshooting steps: Fix online banking errors in QuickBooks Online .

You might also want ips and help articles, visit our QuickBooks Community help link for reference: QBO Self-help.

I'd love to hear from you. Hit the Reply if you have additional questions. I'm always here to lend a hand. Have a good one.

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While uploading my bank transactions manually I get to the point where I've identified all the entries to upload but there's no prompt to say Yes or Done on the screen?