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Level 3

Who finds they are spending more time speaking to support than actually processing transactions?

Seriously now.....bugs galore, unstable system.....halfway through a Bill and you go to save it and it crashes and you start again.....drag and drop the PDF receipt and just miss the box and you loose eveything...... Seriously, for a system designed to help.....it hinders I cannot be the only person in this situation
3 REPLIES 3
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QuickBooks Team

Who finds they are spending more time speaking to support than actually processing transactions?

Hello ShopAdmin, Thanks for making us aware of this. With QuickBooks Online being a cloud-based product does rely on a compatible browser, device, or pc and strong internet 3g/4g connection. Google Chrome is the best browser to use for stability. We'd love to like at what is causing the instability when you are using QuickBooks.What are you using in terms of device and connection?

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Level 3

Who finds they are spending more time speaking to support than actually processing transactions?

Ok, we are based in central London, the computers are running windows 10 Pro latest build, are i5 with 8GB ram, the internet is 80MB/s and 300MB/s depending on location and we have tried Edge, Chrome, Firefor, Opera. So it is not our IT.

We are continually being told to clear the cache / refresh the browser and so on.....

I am sure if you are a small business / sole trader with a handful of trnsaction a day it is fine.....but we have loads of Sales Receipts and Invoices every day and it is just not working

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QuickBooks Team

Who finds they are spending more time speaking to support than actually processing transactions?

I appreciate you getting back to us and sharing detailed information about your concern, @ShopAdmin.

 

I'd like to redirect you to the best support group available to get this addressed right away.

 

Since the clearing cache and logging in to different browser didn't fix your issue, I recommend contacting our Phone Support Team. I understand that you've contacted them before. However, they are the right support group who can investigate this matter further and create an investigation ticket if other users experiencing the same.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day and stay safe.