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pwaterhousedartm
Level 1

Why are my attachments sometimes not uploading?

When entering receipts,  the photo attachments often don't upload.
3 REPLIES 3
Ashleigh1
QuickBooks Team

Why are my attachments sometimes not uploading?

 Hello pwaterhousedartm, 

 

Welcome to the Community page, 

 

How are you entering them into your account? Are you doing it on the app version or the web browser version? 

pwaterhousedartm
Level 1

Why are my attachments sometimes not uploading?

On the app. It's never been a problem I  the past, but now for some reason the photograph attachment doesn't always upload

GeorgiaC
QuickBooks Team

Why are my attachments sometimes not uploading?

Hi pwaterhousedartm, thanks for reporting this - are you using the iOS or Android app, and does the problem persist after uninstalling and reinstalling the app to the latest version?

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