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andrew39
Level 1

Why are my invoices being "undelivered" ?

 
6 REPLIES 6
GeorgiaC
QuickBooks Team

Why are my invoices being "undelivered" ?

Hey cwright1,

 

 

Our engineers are aware of the server error and are investigating this with priority, we'll be updating this article when the issue is resolved. We apologise for the inconvenience caused, in the meantime as a workaround you can send the invoice manually by selecting 'Print/Preview', download the PDF and send via your own email.

 

 

Thanks

jolc
Level 1

Why are my invoices being "undelivered" ?

Any idea how long is it going to take to resolve this issue? I have the month end invoice run to send out for 2 companies with many invoices & the suggested workaround is going to be very time consuming considering the amount of invoices I have to send.

VoiceoverGuy
Level 1

Why are my invoices being "undelivered" ?

This thread helps. Thank you. Frustrating though as it's Invoice Day for us on the last day of the month.

Can we compile invoices still and send when fixed? Or when QB have fixed it they will all go?

EmmaM
QuickBooks Team

Why are my invoices being "undelivered" ?

Hello Jolc

 

We appreciate the work around for multiple invoices is time consuming and we apologise for any inconvenience this may have caused you . Our engineers have advised this issue should now be resolved.If for any reason you are experiencing the same issue please let us know

 

Emma

jolc
Level 1

Why are my invoices being "undelivered" ?

Hi Emma

 

Thanks for the update - it's working! I've sent all the undelivered invoices & also sent one that I hadn't yet sent & all have gone ok (& as my email is cc'd I know they've definitely been sent :))

 

Thanks for sorting!

EmmaM
QuickBooks Team

Why are my invoices being "undelivered" ?

Hi Jolc

 

Great news:)Thank you for letting us know it is working for you and that you have been able to send successfully all the invoices which had not delivered earlier today.

 

Thanks again for replying

 

 

Emma

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