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info923
Level 1

WHY IS AN INVOICE SHOW AS PAID WHEN ITS NOT?

 
Solved
Best answer April 15, 2020

Accepted Solutions
GeorgiaC
QuickBooks Team

WHY IS AN INVOICE SHOW AS PAID WHEN ITS NOT?

Hi info923,

 

Please check that you have the setting to automatically apply credits disabled by going to the Cog Wheel > Account and Settings > Advanced > Automation > Un-tick 'automatically apply credits'. This will prevent any existing credits on a customer or supplier account attaching to the payment. 

 

For the invoice which is paid, open this and select the '1 payment made' link showing to open the invoice payment. You can then delete this by going to More > Delete on the toolbar.

 

Thank you

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4 REPLIES 4
Ashleigh1
QuickBooks Team

WHY IS AN INVOICE SHOW AS PAID WHEN ITS NOT?

Hello info923,

 

Welcome to the Community page,

 

Have you received payment on the invoice by mistake and that is why it is showing as paid for? 

 

 

info923
Level 1

WHY IS AN INVOICE SHOW AS PAID WHEN ITS NOT?

No payment have been received however it appeared that quick books has taken all historic payments in 2018 and has included these as current payments.  I have deleted it cleared all payments and it still shows paid invoice!!!

info923
Level 1

WHY IS AN INVOICE SHOW AS PAID WHEN ITS NOT?

No payments received. It appeared that QuickBooks has credited payments made in 2018 to current invoice

GeorgiaC
QuickBooks Team

WHY IS AN INVOICE SHOW AS PAID WHEN ITS NOT?

Hi info923,

 

Please check that you have the setting to automatically apply credits disabled by going to the Cog Wheel > Account and Settings > Advanced > Automation > Un-tick 'automatically apply credits'. This will prevent any existing credits on a customer or supplier account attaching to the payment. 

 

For the invoice which is paid, open this and select the '1 payment made' link showing to open the invoice payment. You can then delete this by going to More > Delete on the toolbar.

 

Thank you

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