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Everything you need to know about banking in QuickBooks Online - Discover more
sales276
Level 1

Why is QuickBooks still showing match found for a deposit when the sales receipt that it's saying it has found was already used and is a sperate deposit already linked?

So I made a sales receipt, which according to my understanding is a sale combined with a bank deposit. and now I have another deposit showing in my bank for the same amount from a different sale at a later date, and QBO is telling that they found a match, which is the sales receipt that was used and linked for a different sale with the same amount.
3 REPLIES 3
ReymondO
QuickBooks Team

Why is QuickBooks still showing match found for a deposit when the sales receipt that it's saying it has found was already used and is a sperate deposit already linked?

Hey there, @sales276.

 

Once you connect your accounts, QuickBooks will automatically download your latest transactions. Then, it look for a match with the transactions you've already entered in the program. This links them together so you don't get duplicates.

 

It's possible that you have a duplicate sales transaction with the same amount. That's the reason why QuickBooks is showing it as a match to your downloaded. 

 

To verify, let's review your bank register. If the sales receipt was already matched, its status should be marked as cleared in the Check column. Here's how:

 

  1. Go to Accounting menu.
  2. Select Chart of accounts
  3. Click View register

 

You can also review the sales receipt number to check if you have a duplicate one. 

 

To learn more about reviewing downloaded banking transactions, please check out this article: Categorize and match online bank transactions in QBO.

 

Please know that you can always ask questions if you need more help with QuickBooks. We're always here to guide and assist you all the time.

sales276
Level 1

Why is QuickBooks still showing match found for a deposit when the sales receipt that it's saying it has found was already used and is a sperate deposit already linked?

Thank you so much for your reply.

So there's only once that amount in the bank account history under chart of accounts, and when I click on match, it allows me to link the same sales receipt to a 2nd deposit. this is btw in my paypal bank account on qb.

Charies_M
Moderator

Why is QuickBooks still showing match found for a deposit when the sales receipt that it's saying it has found was already used and is a sperate deposit already linked?

Welcome back, sales276.

 

The troubleshooting steps shared by ReymondO can help fix the issue with matches still found in QuickBooks. If you've done the recommendations above with no avail, let's try using a private or an incognito browsing session when updating your bank. Follow these keyboard shortcuts to start an incognito session:

 

Kindly use either of the following shortcut keys:

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Safari: press Command + Shift + N

If it works, proceed to delete your browsing history to clear out the cache or data that's causing the issue. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online. Otherwise, try using a different browser to be more thorough.

 

For additional reference, you can check these articles to learn more on how to add, match/unmatch, and reconcile in QBO:

Let me know if you have other concerns or questions about banking. I'll be around to help. Wishing you the best of luck!

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