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DebatEntify
Level 1

Why is the VAT amount saving incorrectly? It is correct when I save but when I preview the invoice to send it is wrong.

 
2 REPLIES 2
Adrian_A
Moderator

Why is the VAT amount saving incorrectly? It is correct when I save but when I preview the invoice to send it is wrong.

Let's try saving the invoice on an incognito window, bethvansyckle-gm.

 

 It is where we can confirm if the error is cause by a browser-related issue. I've added these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, we can go back to a regular browser and clear the cache. Once cache is piled up, it can be the reason for some unexpected browser issues. 

 

 We also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as an alternative.

 

I've also added this guide for more information about VAT: Set up and edit VAT settings, VAT codes, and VAT rates.

 

Get in touch with me if ever you have other concerns about sending an invoice. Keep safe!

 

DebatEntify
Level 1

Why is the VAT amount saving incorrectly? It is correct when I save but when I preview the invoice to send it is wrong.

Thank you for your reply. I should have said I am using the app on my phone. I uninstall and reinstalled and it is working now.

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