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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
-dmxheatingsolut
Level 1

Why would my app not be updating with recent transactions?

 
1 REPLY 1
IrizA
QuickBooks Team

Why would my app not be updating with recent transactions?

I understand the importance of seeing the recent transactions in the QuickBooks Mobile app, dmxheatingsolut

 

May I kindly ask which bank you're using? This information will allow us to investigate the issue in our system and provide you with the most suitable solution to your concern.

 

As of the moment, let's perform basic troubleshooting steps on your mobile phone to clear any corrupted cache that is likely causing this behavior. After these steps, you'll need to restart your phone and open the QuickBooks app to view any recent transactions.

 

Here's how: 

 

  1. Go to your device Settings.
  2. Click Apps(varies by device).
  3. Select the QuickBooks app from the list.
  4. Press Storage
  5. Click Clear data.  
  6. Restart your phone and open the QuickBooks mobile app. 

 

I'll leave this material for you to learn more about the other steps that will help you as you perform the steps above: Fix common errors in the QuickBooks Online mobile app for Android.

 

After downloading your bank transactions, you can now categorize and match them to match them with any existing transactions. 

 

Feel free to let us know if there is anything that you need to help with. We will still be here if you need some assistance. Have a nice day, and be safe. 

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