Cannot submit VAT Returns

nathan_divino · ‎January 07, 2022

I have 4 clients that need VAT filing. Once I click "File VAT MTD" I get a pop up stating "Please check the VAT Registration Number and try login again".

So far I have:

I have deleted each of the VAT numbers and re-entered them several times - no change - On some clients, QB's has put spaces between the VAT numbers and I cannot get rid of them!

Disconnected my HMRC account and re-authorised it - no change

Run QB Desktop File Doctor on all files - no errors

What else can I try?

Many thanks

GeorgiaC · ‎January 07, 2022

Hi nathan_divino, thanks for your post - are your clients registered for MTD under your Agent Services Account, and if so did you enter these details during the re-authorisation process? Please also try copy/pasting or manually entering the VRN's to attempt to remove the spaces as this may be causing the numbers to appear incorrect to HMRC. :woman_technologist:

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