Hi @pricey42
Just to get the situation clear:
- Debtor owes you money
- You have passed the debt to an agency to collect
- Agency has collected some/all of the debt, deducted their charges & sent you the remainder
Correct?
You will need to Contra the payment received against the balance owing from customer & the bill from the agency.
There is a help article on here about Contra Payments via Journal but I have a dummy Bank Account in QB (=Contra) for the purpose.
Enter the Bill from the agency at full value inc. VAT.
Receive two payments from the Debtor...
(1) amount equal to the agency bill - in to the dummy Contra account
(2) amount actually received - in to normal Bank account in QB
Pay the agency Bill from the dummy Contra account (enter as a Cheque in QB).
(Contra account balance will now be £zero again)
If there is still a balance owing from the Debtor, you can write this off with a Bad Debt journal.
Hope this helps.