Thanks for checking in with us, LiamPugsley.
QuickBooks accounts for your transactions on a Standard scheme when using the CIS RC. We can go to the section “Where can I find the codes and how do I activate them?” to use the right code and turn them on. Then, for invoices and other VAT documents, we'll need to include the following:
- Show all the information required on a VAT invoice (for example, VAT Registration Number, the date of service supplied, and total amount due).
- Make a note on the invoice that clearly states the domestic reverse charge applies and that the customer is required to account for the VAT due.
- Clearly state the exact amount of VAT due under the reverse charge, or the rate of VAT if the VAT amount cannot be shown, but the VAT should not be included in the amount charged to the customer.
- Invoices for services subject to the reverse charge must include the reference ‘reverse charge’ according to the VAT regulations 1995.
To learn more about this one, see the articles below:
If you set them up correctly and the DRC VAT still not charged on the invoice, try signing in to QuickBooks Online (QBO) using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one.
Feel free to update us on the result of this troubleshooting in the comment below. I'd like to ensure this is resolved for you. You have a good one.
