Flat Rate VAT. Invoice due on 8th October, payment received on 10th September but payment not showing in the right VAT Quarter. How do I solve this?

Just to clarify, I have never had this problem before, the VAT report always shows the date the payment was received and all other reports have shown the date the service was provided.  Has something changed recently?  

Hello EEF, 

Welcome to the Community page, 

If it is going by the invoice date then you are on accrual accounting. 
If you want it to go by the payment date you need to be on cash accounting. 

Thanks for your reply,

I have the Cash accounting box ticked for VAT, this is why I am so confused as to why this is happening.  

All other payments show on the VAT report when they are received (when they are paid either on or after the invoice date), it is only those who have paid before the invoice date where I seem to have the problem.

Please can you ring the support line on 0808 234 5337 then you will be able to set up a screenshare with the agent on the phone and they can have a look and see what is going on and see the same thing you are seeing. The line is open Monday to Friday 8am til 7pm.