FRS on Invoice

Aggrandise VA · ‎August 06, 2021

I have set up FRS as a VAT Code however when I go to do an invoice it is not showing for me to select in the VAT dropdown. I have clicked on Manage Rates and it is showing on the list and is shown as active. I have tried deacitvating everything and then reactivating and that didnt work. I have tried deactivating everything and only leaving the FRS option active but then the drop down list shows nothing! Any advice?

DivinaMercy_N · ‎August 08, 2021

Thanks for getting back here, @Aggrandise VA.

I've got a few troubleshooting steps to help you fix this so we can get you back in working order.

To start, let's first review the FRS VAT code and make sure that it is applied to sales. This way, we can ensure that the code will show on the VAT field when creating an invoice. To do so, please follow these steps:

Go to the Taxes menu.
Click Edit VAT and choose Edit Rates.
Look for the FRS VAT code you set up and select Edit.
From there, ensure that it has a Sales rate %. This indicates that the code is assigned to sales.

For more info about the process, please see this article: Create a new VAT code.

However, if everything is verified to be correct and the FRS VAT code still doesn't show up on the invoice, I highly recommend reaching out to our Customer Care team to further investigate the root cause of the issue. They use specific tools to pull up your account in a secure place to check your setup.

Also, I've noticed that the screenshot you've added was not uploaded successfully. To help you upload it, you can edit your previous response by clicking the 3 dots and choose Edit Reply. Once opened, click the Photo icon to insert the screenshot you want to attach.

In case you're now ready to submit a VAT return in QuickBooks Online, you can visit this article for guidance: Submit a VAT return in QuickBooks Online.

If ever you have other concerns about selecting VAT codes when creating invoices, feel free to post a reply below. I'll be always around to help. Have a good one.

View solution in original post

Rubielyn_J · ‎August 07, 2021

I'm here to ensure you're able to set up FRS as a VAT Code in QuickBooks Online, @Aggrandise VA.

To use the Flat Rate Scheme (FRS) method, make sure to turn this on in the Vat settings. To do this, here's how:

Go to Taxes, then select Edit VAT.
Choose Edit settings.
Click the box that says Flat Rate Scheme (FRS).
Enter the percentage and your tax registration date.
Once done, click Save.

If the option is not on the dropdown lists after setting up the FRS, we can perform some troubleshooting steps to fix this. Let's start by accessing your account using a private browser. There are times that the browser is full of frequently accessed page resources, thus cause some errors or unusual responses. To access one, you can use either of these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO.

Can I also ask for a screenshot of your tax rate setup? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

Additionally, here are some resources you can read to learn more about the functionality of the Flat Rate Scheme (FRS) in QuickBooks Online:

Feel free to comment down below if you have other questions about setting VAT rates in QuickBooks. I'll be more than happy to help. Stay safe and enjoy the rest of the day.

Aggrandise VA · ‎August 08, 2021

Hi, thank you for your response. Unfortunately your suggestion has not worked. I have added some screenshots of the tax setup for you to check.

DivinaMercy_N · ‎August 08, 2021

Thanks for getting back here, @Aggrandise VA.

I've got a few troubleshooting steps to help you fix this so we can get you back in working order.

To start, let's first review the FRS VAT code and make sure that it is applied to sales. This way, we can ensure that the code will show on the VAT field when creating an invoice. To do so, please follow these steps:

Go to the Taxes menu.
Click Edit VAT and choose Edit Rates.
Look for the FRS VAT code you set up and select Edit.
From there, ensure that it has a Sales rate %. This indicates that the code is assigned to sales.

For more info about the process, please see this article: Create a new VAT code.

However, if everything is verified to be correct and the FRS VAT code still doesn't show up on the invoice, I highly recommend reaching out to our Customer Care team to further investigate the root cause of the issue. They use specific tools to pull up your account in a secure place to check your setup.

Also, I've noticed that the screenshot you've added was not uploaded successfully. To help you upload it, you can edit your previous response by clicking the 3 dots and choose Edit Reply. Once opened, click the Photo icon to insert the screenshot you want to attach.

In case you're now ready to submit a VAT return in QuickBooks Online, you can visit this article for guidance: Submit a VAT return in QuickBooks Online.

If ever you have other concerns about selecting VAT codes when creating invoices, feel free to post a reply below. I'll be always around to help. Have a good one.

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