You can also use other supported browsers that I've mentioned above.
If the issue persists, contact our Chat Support Team to open a ticket and investigate this further. From there, they have tools to pull up your account and able to see your experience via share screen.
I have submitted a VAT return and it hasn't worked and now the VAT details say “could not determine node type". What should I do? How can I open a ticket with Intuit?
This error is usually relating to a browser issue, to fix could you please clear the cache on your browser following our guide here or sign-in via a private browsing window (in Chrome, select the 3 dots in the top-right corner > new incognito window on the drop-down).