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Hi there, @adam63.
The browser's memory storage may have saved many internet files that cause QuickBooks to get an error message.
In this case, I'd suggest signing in QuickBooks Online in an incognito/private browser. This mode frees the browser from internet files.
Open a supported browser and then use its shortcuts:
From there, open QuickBooks and then submit the VAT return. If this works, clear the regular browser's cache to free up memory space. It will boost browser performance and run QuickBooks faster.
You can also use other supported browsers that I've mentioned above.
If the issue persists, contact our Chat Support Team to open a ticket and investigate this further. From there, they have tools to pull up your account and able to see your experience via share screen.
Here's how:
Feel free to drop a comment below if you need further assistance. I'm here to help anytime. Take care!
Hi EdwinHam
This error is usually relating to a browser issue, to fix could you please clear the cache on your browser following our guide here or sign-in via a private browsing window (in Chrome, select the 3 dots in the top-right corner > new incognito window on the drop-down).
Thanks :woman_technologist:
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.