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bartlet549
Level 1

If I have a Take Action ! stay connected message regargs VAT but the MTD VAT is ticked green Enabled do I still have to contact HMRC which just shows Error when I did ?

 
3 REPLIES 3
GeorgiaC
QuickBooks Team

If I have a Take Action ! stay connected message regargs VAT but the MTD VAT is ticked green Enabled do I still have to contact HMRC which just shows Error when I did ?

Hi bartlet549

 

The Take Action button will only show on accounts that have enabled VAT and will highlight any issues with your connection, is there a specific error code or message showing when selecting this? 

 

 

Elaine63
Level 1

If I have a Take Action ! stay connected message regargs VAT but the MTD VAT is ticked green Enabled do I still have to contact HMRC which just shows Error when I did ?

Hi i have the same message 'take action'  MTD is ticked and enabled - i have tried disconnecting from HMRC and reconnecting but the message still appears

 

Rubielyn_J
QuickBooks Team

If I have a Take Action ! stay connected message regargs VAT but the MTD VAT is ticked green Enabled do I still have to contact HMRC which just shows Error when I did ?

I appreciate you doing some troubleshooting steps, @Elaine63.
 

Since you encounter the same result after disconnecting and reconnecting, let me route you to the right support.

 

I suggest contacting our support team to investigate more on what's causing this error.

 

Here's how: 

  1. Sign in to your QuickBooks Online company.
  2. Click the Help (?) icon.
  3. In QB Assistant, enter the topic you need help with. 
  4. Choose Contact us to connect with a live support agent.
  5. Select Start a chat with a support expert.

 

I've also added these links to learn more about MTD VAT in QuickBooks:

 

Let me know how it goes. I want to make sure everything is taken care of. Have a blissful day.