Incorrect VAT Amounts

Hello there, @Optom.

Tracking VAT in QuickBooks Desktop is different from QuickBooks Online. If you're using QBO before, you may notice that your account balances are inaccurate.

You can check this article to learn more about the differences: Differences between QuickBooks Desktop and QuickBooks Online that you may notice after importing.

To ensure you are tracking your VAT codes correctly in QB Desktop, you may need to open your transactions and manually update the tax code per item. 

Here's how to set up a sales tax item:

1. Go to the Edit menu and select Preferences.
2. Choose Sales Tax on the left-side panel and click the Company Preferences tab.
3. From here, you can add a sales tax item and taxable item code. 
4. Click OK when done.

Please let me know if you have any other questions or need more assistance. I’m always here to help.

Hi,

Thank you for replying.

I don't have "Sales Tax" . My options go from "sales and customers" to "search"?

Hello there, @Optom, 

It's possible the company data is damaged. This could be the reason the Sales Tax option is missing on the Preferences menu. 

To help fix this, let’s first open a sample file to help isolate the issue. This way, we can determine if this is specific to program or with the file. Here’s how:

1. Close your QuickBooks.
2. Open it back.
3. In the No Company Open window, select Open a sample file.

After opening the sample file, go to the Preferences menu. If you're able to see the Sales Tax option, let’s run the verify and rebuild utilities within the affected company file. Please first create a backup of your company file before performing the steps below. 

The Verify Data utility identifies all the errors while the Rebuild Data utility fixes these errors. To run the Verify Data utility: 

1. Choose Windows, then click Close All. 
2. Go to File from the top menu. 
3. Select Utilities.
4. Choose Verify Data.
5. If you see the "QuickBooks detected no problem with your data" message, choose OK. 

Then, let’s run the Rebuild Data utility. Here’s how:

1. Go to File from the top menu. 
2. Select Utilities. 
3. Choose Rebuild Data.
4. On the QuickBooks Information window, choose OK.
5. Click OK when you see the message, “Rebuild has completed”.

For detailed steps, go through this article: Resolve Data Damage. 

Once done, you can now set up sales tax in the program. 

Please don't hesitate to leave a reply below if you need further assistance. Have a great day, @Optom, 

Hi,

The sample file still does not have the option of sales tax in preferences?

Thanks.

Hi @Optom,

Let me guide you where you can get further help with this issue of your QuickBooks Desktop (QBDT) that doesn't have the Sales Tax option.

If you already tried the steps provided by my peers, @LilyKC, and @RaymondJayO above, then it would be best to contact our Technical Support team. They can check why your QBDT application doesn't have a sales tax option.

Here's how you can get a hold them:

1. On your QuickBooks homepage, go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.

Do you have other questions in mind? Post them below, and I'll get back to you.

Dear Ryan,

There is no contact us button? I have included screenshots.

2nd Screenshot

Thanks