Is anyone else not getting into VAT section? Screen is stuck with green circle running round and round

Hi margaret5

It may be a browser relate issue, we would be grateful if you can clear the cache and cookies on your browser and attempt to access the Taxes section again.

I've done that but it hasn't helped I'm afraid

I've tried again with Chrome and I can get in, so perhaps it is a MS Edge issue?

Hi margaret5

That's great news that you are able to access the taxes section. Edge and Internet browser are not fully supported by the QuickBooks platform and as such user occasionally experience issues such as you have.

yes, me today, tried clearing cache et al but only get green circle!

I understand your situation, @Gjboydell.

We've just received some reports where some users are unable to access the VAT section. Rest assured our engineers are all hands to get this issue resolved as soon as possible.

For now, I recommend reaching out to our support team. This way, you'll be added to the lists of affected users. Once any news and updates are available, you'll be notified via email. Let me guide you how to reach them.

In your QuickBooks Online (QBO):

1. Click the (?) Help icon.
2. Click Contact us.
3. Type in a brief discussion of your concern and click Let's talk.

As always, if you have any other concerns or questions, don't hesitate to leave a comment below. We're always here to help.