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mark243
Level 1

Is the PVA VAT code working correctly yet?

 
18 REPLIES 18
Samjw
Level 1

Is the PVA VAT code working correctly yet?

Hi 

 

Please can you advise if this issue has been resolved as yet?  We have a VAT return due shortly and would like to ensure that everything is correct?

 

mark243
Level 1

Is the PVA VAT code working correctly yet?

Hi, sorry is 'Kudos' a reply to my question? 

Ashleigh1
QuickBooks Team

Is the PVA VAT code working correctly yet?

Hello Mark243, 

 

Welcome to the Community page, 

 

So the PVA codes are still being worked on as there is still an issue with them still one for the 0% and one for the 20% that we are aware of and soon as their is any updates we will inform our customers about it. 

Samjw
Level 1

Is the PVA VAT code working correctly yet?

Sorry Mark, no it wasn't - I was hoping to chase Quickbooks for an update!


@mark243 wrote:

Hi, sorry is 'Kudos' a reply to my question? 


 

Samjw
Level 1

Is the PVA VAT code working correctly yet?

Hi Ashleigh1

 

Any idea of timescales with regard to this?

 

This has been ongoing since January 2021 - we don't want to go through the process of changing all of the affected transactions, only to have to change them again when the issue is resolved.

 

Thanks 

GeorgiaC
QuickBooks Team

Is the PVA VAT code working correctly yet?

Hi Samjw

 

Our technicians are working to hard to fix though we don't have an ETA on this at the moment. I've linked you to the investigation so that you'll be notified of all updates going forward via email, in the meantime, I'd advise using the workaround of the 20% RC MPCC code and editing this once resolved, to make sure your VAT return will be prepared in time for your next submission. 🙇‍♀️

Samjw
Level 1

Is the PVA VAT code working correctly yet?

Hi GeorgiaC

 

Thank you for the update.  

 

In this quarter, we have also raised a number of service sales invoices to a EU supplier.  What VAT code do we use for this please?

 

Kind regards
Samjw

 

 

Ashleigh1
QuickBooks Team

Is the PVA VAT code working correctly yet?

Hello Samjw, 

 

Thanks for coming back to us on the thread, we would advise that you speak to an accountant or HMRC about this as they will know what to do as we are just technical support not trained accountants. This link here may be of use to you as well for you too look at. 

 

 

hdilnot
Level 2

Is the PVA VAT code working correctly yet?

Hi Georgia, 

 

Please can you add me to the list also so that I can receive an update on when this is resolved?

 

Many thanks,

Hayley

EmmaM
QuickBooks Team

Is the PVA VAT code working correctly yet?

Hello Hdilnot, We will add your company to the list now☺️

Peter220616
Level 1

Is the PVA VAT code working correctly yet?

Please add my company to the list to be updated as to when you have resolved the issue with PVA 20%

 

EmmaM
QuickBooks Team

Is the PVA VAT code working correctly yet?

Hello Peter220616, The fix is due to go through on our next product release we will add your company so that you get the email to advise the update is in the product

Suzie 1
Level 1

Is the PVA VAT code working correctly yet?

Please add me to the list to inform me when the "NO VAT" 0 tax code is back, so the transactions that shouldn't even go on the vat return are not forced to be on there! Thank you

Divina_N
QuickBooks Team

Is the PVA VAT code working correctly yet?

Hello there, @Suzie 1.

 

To add you to the lists of affected users, I suggest reaching out to our Customer Care team. They will ask for your personal information so they can pull up your account and link you to the ongoing investigation. To do so, please follow these steps:

 

  1. Go to the Help menu.
  2. From the Assistant tab, enter a brief description of your concern. Example: Add to the list of the ongoing investigation.
  3. Then, type Talk to a human.
  4. Select Yes, then Get help from a human.
  5. Choose either Start a Chat or Have us call you.

 

Our phone support operating hours are from Monday to Friday 8 AM to 10 PM and on Saturday to Sunday 8 AM to 6 PM. To know more, check out this page: QuickBooks Online Support.

 

Also, you can always seek self-help articles on our Community page to help you finish your QuickBooks tasks in no time.

 

If you need further assistance with this, leave a reply below. I'm always around to help. Take care. 

Samjw
Level 1

Is the PVA VAT code working correctly yet?

Hi Quickbooks - Any update on this as yet please?

 

It is now 6 months since Brexit!

 

Kind regards

Sam Wilkins

EmmaM
QuickBooks Team

Is the PVA VAT code working correctly yet?

Hello Samjw, The issue with the 20 percent PVA code has been resolved with the recent product update, can we check are you on the latest version and also is that the issue that you are having that it will not save with that 20 percent PVA code?

Samjw
Level 1

Is the PVA VAT code working correctly yet?

Emma, please can you confirm how I check to confirm if I am on the latest version and what that version should be?

 

We use Quickbooks online - does this not normally automatically update?

 

I am supposedly on the list to be notified when it was resolved- so if it has been resolved, the notification did not work as I did not receive any communication from Qucikbooks confirming resolution.

Charies_M
Moderator

Is the PVA VAT code working correctly yet?

Welcome back to this thread, Samjw.

 

Updates are sync automatically in the QuickBooks Online (QBO) system.

 

Since you haven't received updates or confirmation via email, I suggest reaching out to our QuickBooks Care Team. This requires reviewing your account to conduct further investigation to find out the reason why you're still having issues with the 20 percent PVA code.

 

You can refer to DivinaMercy's steps on how to contact our support.

 

For your reference with VAT processing in QBO, check our Resource page through this link: VAT for QBO United Kingdom.

 

Visit us again if you need help or other questions. It will be my pleasure to help. Stay safe and have a nice day.

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