Welcome to the Community page,
So the PVA codes are still being worked on as there is still an issue with them still one for the 0% and one for the 20% that we are aware of and soon as their is any updates we will inform our customers about it.
Any idea of timescales with regard to this?
This has been ongoing since January 2021 - we don't want to go through the process of changing all of the affected transactions, only to have to change them again when the issue is resolved.
Our technicians are working to hard to fix though we don't have an ETA on this at the moment. I've linked you to the investigation so that you'll be notified of all updates going forward via email, in the meantime, I'd advise using the workaround of the 20% RC MPCC code and editing this once resolved, to make sure your VAT return will be prepared in time for your next submission. 🙇♀️
Thank you for the update.
In this quarter, we have also raised a number of service sales invoices to a EU supplier. What VAT code do we use for this please?
Thanks for coming back to us on the thread, we would advise that you speak to an accountant or HMRC about this as they will know what to do as we are just technical support not trained accountants. This link here may be of use to you as well for you too look at.
Hello there, @Suzie 1.
To add you to the lists of affected users, I suggest reaching out to our Customer Care team. They will ask for your personal information so they can pull up your account and link you to the ongoing investigation. To do so, please follow these steps:
Our phone support operating hours are from Monday to Friday 8 AM to 10 PM and on Saturday to Sunday 8 AM to 6 PM. To know more, check out this page: QuickBooks Online Support.
Also, you can always seek self-help articles on our Community page to help you finish your QuickBooks tasks in no time.
If you need further assistance with this, leave a reply below. I'm always around to help. Take care.
Hello Samjw, The issue with the 20 percent PVA code has been resolved with the recent product update, can we check are you on the latest version and also is that the issue that you are having that it will not save with that 20 percent PVA code?
Emma, please can you confirm how I check to confirm if I am on the latest version and what that version should be?
We use Quickbooks online - does this not normally automatically update?
I am supposedly on the list to be notified when it was resolved- so if it has been resolved, the notification did not work as I did not receive any communication from Qucikbooks confirming resolution.
Welcome back to this thread, Samjw.
Updates are sync automatically in the QuickBooks Online (QBO) system.
Since you haven't received updates or confirmation via email, I suggest reaching out to our QuickBooks Care Team. This requires reviewing your account to conduct further investigation to find out the reason why you're still having issues with the 20 percent PVA code.
You can refer to DivinaMercy's steps on how to contact our support.
For your reference with VAT processing in QBO, check our Resource page through this link: VAT for QBO United Kingdom.
Visit us again if you need help or other questions. It will be my pleasure to help. Stay safe and have a nice day.