My business VAT number is not appearing on my invoices

Update:

Whilst looking back through emails sent I have found that the VAT number was showing on invoices up until 3rd November. Since then it has disappeared. I haven't changed any settings since 3rd November so why has the VAT number disappeared?

Hi EmmaV, thanks for posting on the Community

There are no reported issues with missing VAT numbers on invoices in QuickBooks Online. 

Do the invoices have a VAT code applied and is the VAT number entered when going to Taxes > Edit VAT > Edit settings?

Hi

Yes the invoices do have a VAT code applied.

The VAT number has been entered when going to Taxes> Edit VAT> Edit Settings

The VAT number appeared on invoices up until last week and nothing has been changed so I don't know what's happened.

Thanks for checking that, EmmaV1. Which template style are you using on the invoice? You can check this by going to the Cog > Custom form styles > Select Edit beside the template you're using > Design > Change up the template.

To check for any browser issues that may be causing this, please try signing into QuickBooks via a different web browser or incognito window to preview the invoice. 

Hi

I use the progress invoicing template.

Hi EmmaV, the options are Airy new, Airy classic, Modern, Fresh, Bold and Friendly. Please also specify which web browsers you've previewed the invoice(s) in. :) 

Apologies, I am using Airy new.

I use Google Chrome to preview the invoices.

Thank you

Thanks for double-checking that. I've been unable to replicate an issue on my system when applying the Airy New template. 

To troubleshoot, please login to QuickBooks via a different web browser or incognito window (in Chrome, press Ctrl + Shift + N at once to open) and then preview the invoice. 

If you're able to view the VRN on the invoice as expected here, consider clearing the cache and cookies on your regular browser so that you can continue accessing QuickBooks as usual. 

Hi

I have used an incognito window to login to QuickBooks and created a test invoice.

The VAT number does not appear when previewing the invoice.

I deleted the test invoice, cleared the cache and cookies then created another test invoice but the VAT number is still missing.

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Hi EmmaV1, thanks for updating this thread. This is usually as companies will include their own address and VRN in the letterhead. Hopefully this will be addressed in a future update to provide the option to include your details from QuickBooks when using this feature. :)