Amazon integration is not letting me select VAT option

Here is a screenshot. Where it says Select Tax, there is no option in that dropdown.

Hi, @J_A20. Thank you for providing detailed information!

In QuickBooks, once the VAT feature is enabled in the settings, the dropdown menu should display the available VAT selections. If no options appear when clicking it, let's perform the browser troubleshooting steps. This can help resolve glitches and unexpected behaviors, which are often caused by excessive data files in your browser.

Here's what you can do:
 

1. Restart your browser.
2. Log in to your account using a private browsing window. Use the following keyboard shortcuts to open a private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N
   

Alternatively, you can use different supported browser for an optimized experience with QuickBooks.

You can check out this article for more details: Integrate Amazon Marketplace into QuickBooks Online.

Feel free to reply this thread if you need anything else. I'm always here to help!

Hi,

Thanks for your reply. 

I have tried different browsers, laptops and phones. Same issue on all of them.

When I contacted support, they said to contact Amazon, which I think is not the correct way to handle an issue when I am paying QB but am being asked to contact a 3rd party.