I have a client that doesn't pay VAT. How can amend their Customer Record to reflect this?

Welcome to the Community, dparry.

You can set the client's company file to No VAT in the preferences, so transactions won't track taxes moving forward. I'm here to help and guide you with the steps.

If transactions already tracked taxes, you'll have to manually open and set them to No Vat in the Amounts are drop down. Then, follow these steps to change the default tax rate option:

1. Click on the Gear icon.
2. Choose Account and Settings.
3. Go to Advanced.
4. Click on the pencil icon in the Accounting section.
5. Select No VAT in the Default tax rate selection drop down.
6. Then, click on Save and Done.

The following screenshots will guide you through.

As a reference, I'm also linking an article that will provide further information: Remove a VAT rate.

There you have it. Reach out to me if you need anything else. I'm always glad to help.