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Today, 10:01
Today, 10:01
Hi there, if anyone could help I would be very grateful. I successfully registered for VAT and posted 2 returns digitally. All good. Then came COVID and I de-registered for VAT. From what I understand the correc
James at 10:01 am said Hi there, if anyone could help I would be very grateful. I successfully registered for VAT and posted 2 returns digitally. All good. Then came COVID and I de-registered for VAT. From what I understand the correc
Hello there! You are connected to our on-demand team who will answer any of your questions about QuickBooks.
SYSTEM_MESSAGE at 10:01 am said Hello there! You are connected to our on-demand team who will answer any of your questions about QuickBooks.
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SYSTEM_MESSAGE at 10:01 am said -
Ronel has joined the chat
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System Event at 10:01: Ronel has joined the chat
Ronel has joined the chat
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System Event at 10:01: Ronel has joined the chat
R
Welcome to Intuit, you've reached Quickbooks Online UK support, my name is Ronel. I hope you are doing well.
Ronel at 10:02 am said Welcome to Intuit, you've reached Quickbooks Online UK support, my name is Ronel. I hope you are doing well.
Hi Ronal, I'm good hope you are well
James at 10:02 am said Hi Ronal, I'm good hope you are well
R
I'm good thanks!
Ronel at 10:02 am said I'm good thanks!
Hi there, if anyone could help I would be very grateful. I successfully registered for VAT and posted 2 returns digitally. All good. Then came COVID and I de-registered for VAT. From what I understand the correct process / workaround is to have zero VAT as your default VAT rate as quickbooks doesn't de-register itself.
James at 10:02 am said Hi there, if anyone could help I would be very grateful. I successfully registered for VAT and posted 2 returns digitally. All good. Then came COVID and I de-registered for VAT. From what I understand the correct process / workaround is to have zero VAT as your default VAT rate as quickbooks doesn't de-register itself.
R
I can see that you have some questions about Vat correct?
Ronel at 10:02 am said I can see that you have some questions about Vat correct?
yes
James at 10:02 am said yes
Then came the economic recovery and I re-registered for VAT, but Quickbooks isn't liking my re-registration. It looks like it still wants to file the old returns for for the old now de-registered VAT number. Any ideas for a work around - or do I have to go to Sage!!
James at 10:03 am said Then came the economic recovery and I re-registered for VAT, but Quickbooks isn't liking my re-registration. It looks like it still wants to file the old returns for for the old now de-registered VAT number. Any ideas for a work around - or do I have to go to Sage!!
I can send you a screen shot to show you what it's currently showing
James at 10:03 am said I can send you a screen shot to show you what it's currently showing
Tricky question hey!
James at 10:04 am said Tricky question hey!
R
James, I would love to assist you with that but I don't assist vat queries in my end. Nothing to worry let me go ahead and connect you to the right team to assist you further on this matter okay? Please stay connected as I connect you over to them.
Ronel at 10:04 am said James, I would love to assist you with that but I don't assist vat queries in my end. Nothing to worry let me go ahead and connect you to the right team to assist you further on this matter okay? Please stay connected as I connect you over to them.
thank you
James at 10:04 am said thank you
Processing transfer request.
SYSTEM_MESSAGE at 10:05 am said Processing transfer request.
Hello there! You are connected to our on-demand team who will answer any of your questions about QuickBooks.
SYSTEM_MESSAGE at 10:05 am said Hello there! You are connected to our on-demand team who will answer any of your questions about QuickBooks.
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SYSTEM_MESSAGE at 10:05 am said -
Ronel has left the chat
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Carlo has joined the chat
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Hi CArlo, are you the guy to talk to about VAT?
James at 10:05 am said Hi CArlo, are you the guy to talk to about VAT?
C
Hi James as much as I love to provide you further information about it but it is beyond of my scope and expertise . Please stay connected as I connect you over to the right team.
Carlo at 10:06 am said Hi James as much as I love to provide you further information about it but it is beyond of my scope and expertise . Please stay connected as I connect you over to the right team.
OK thanks
James at 10:06 am said OK thanks
Processing transfer request.
SYSTEM_MESSAGE at 10:07 am said Processing transfer request.
Hello there! You are connected to our on-demand team who will answer any of your questions about QuickBooks.
SYSTEM_MESSAGE at 10:07 am said Hello there! You are connected to our on-demand team who will answer any of your questions about QuickBooks.
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SYSTEM_MESSAGE at 10:07 am said -
Carlo has left the chat
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Joana has joined the chat
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System Event at 10:07: Joana has joined the chat
Hi Joana,
James at 10:07 am said Hi Joana,
Are you the VAT expert, I think I have a tricky problem
James at 10:08 am said Are you the VAT expert, I think I have a tricky problem
J
Hi James, Thank you for messaging Intuit QuickBooks Online UK Support. My name is Joana. How are you today?
Joana at 10:08 am said Hi James, Thank you for messaging Intuit QuickBooks Online UK Support. My name is Joana. How are you today?
I'm good thank you
James at 10:09 am said I'm good thank you
J
I'm glad to hear that. Going back to your concern, you wanted help about your vat right?
Joana at 10:10 am said I'm glad to hear that. Going back to your concern, you wanted help about your vat right?
Yes that's correct.
James at 10:10 am said Yes that's correct.
I successfully registered for VAT and posted 2 returns digitally. All good. Then came COVID and I de-registered for VAT. From what I understand the correct process / workaround is to have zero VAT as your default VAT rate as quickbooks doesn't de-register itself. Then came the economic recovery and I re-registered for VAT, but Quickbooks isn't liking my re-registration.
James at 10:10 am said I successfully registered for VAT and posted 2 returns digitally. All good. Then came COVID and I de-registered for VAT. From what I understand the correct process / workaround is to have zero VAT as your default VAT rate as quickbooks doesn't de-register itself. Then came the economic recovery and I re-registered for VAT, but Quickbooks isn't liking my re-registration.
It looks like it still wants to file the old returns for for the old now de-registered VAT number.
James at 10:11 am said It looks like it still wants to file the old returns for for the old now de-registered VAT number.
Tricky one!
James at 10:11 am said Tricky one!
J
I see. I'm very sorry for the inconvenience. As much as I would love to assist you with your vat concern but it's out of my scope and I wasn't trained for it. Instead, allow me to transfer you to the right department. Would that be fine with you?
Joana at 10:13 am said I see. I'm very sorry for the inconvenience. As much as I would love to assist you with your vat concern but it's out of my scope and I wasn't trained for it. Instead, allow me to transfer you to the right department. Would that be fine with you?
You can do , but you might see that you are the 3rd person already I've been passed to is there a way to make sure I get to the correct person?
James at 10:14 am said You can do , but you might see that you are the 3rd person already I've been passed to is there a way to make sure I get to the correct person?
I see. I'm very sorry to hear that, James. But don't worry I'll be going to help you on how to get in touch with the right department.
Joana at 10:15 am said I see. I'm very sorry to hear that, James. But don't worry I'll be going to help you on how to get in touch with the right department.
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SYSTEM_MESSAGE at 10:16 am said undefined
Chat has ended!
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System Event at 10:16: Chat has ended!
