We can’t connect to HMRC right now

Hello there, @brodders1963. 

I found an earlier post linked to your profile about connecting to the HMRC issue. My colleague already posted a response in the other thread so I've included the link below for easy navigation. 

We can’t connect to HMRC right now.

If you have any other questions about the HMRC connection, please let me know by leaving any comments using the Reply button. I'll be here to lend a hand. Take care and stay safe! 

Have you managed to sort this one? because im close to requesting my money back and going elsewhere. 

Hi dboulter, thanks for joining this thread - 'we can't connect to HMRC right now' is a non-specific message that appears when there is an issue with the MTD connection on the account. This could be due to invalid credentials entered when enabling the MTD connection in QuickBooks (please note: the authorisation process will accept PAYE credentials as well as VAT ones, however only VAT should be used) or the user submitting is the wrong user type (e.g. a client accessing the VAT center in QuickBooks when MTD it is only authorised on an Agent Services Account with the accountant). Do you see a specific prompt when selecting the 'Take action' button on your VAT dashboard? 

Hi, I am getting the same message, "We can't connect to HMRC right now" fro VAT return. I used this on my last quarter with no problems but it has hit a brick wall with this one. I checked the settings and my MTD HMRC connection is ON , also showing as enabled but it won't go any further. Any help would be appreciated

Thank you for bringing this to our attention. I see the urgency of getting this issue resolved. I'm here to share some updates about being unable to connect with HMRC.

I've checked here on my end and found there's an ongoing investigation where users are experiencing the same issue stated above. Please know that our team is aware of this matter and is currently implementing measures to fix it.

Getting this fixed is our top priority, and rest assured that this issue is being taken care of with the utmost urgency. With this in mind, I recommend contacting our QuickBooks Online Support Team. They'll be able to add you to the list of affected users and notify you via email once this is fixed.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Choose "Contact Us.
4. Type in your concern, then click on Let's talk.
5. Select a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can refer to this article for the time schedule: QuickBooks Online Support.

I've also added this article that includes answers to the most common questions about MTD for VAT: Making Tax Digital (MTD) for VAT FAQ.

Please post a reply below if you need further assistance with your QuickBooks-related queries. I'll be happy to assist you. Keep safe!

So does anyone have an update on this as we've got the same issue - every month having to disconnect and reconnect QB and HMRC connection.  This time even that isn't helping.  If this has been a known issue since January 2023 why isn't it fixed now??

Let me help you with connecting to Making Tax Digital (MTD) in QuickBooks Online (QBO), SueK01.

It's possible the credentials used for connecting QuickBooks Online to HMRC for Making Tax Digital (MTD) are not authorised to do a VAT filing. To resolve this, we'll need to check the following:

• You need to reauthorise the connection between QuickBooks Online and HMRC.
• You haven't entered the correct credentials for MTD provided by HMRC when setting up MTD in QuickBooks.
• The VAT registration number in QuickBooks doesn't match HMRC's records. If you've been issued a new VAT registration number, you'll need to update this in your VAT settings.

I'm adding this article to view the possible causes and other troubleshooting steps: Fix MTD issues and errors in QuickBooks Online. In case you'll still get the same error, I'd suggest contacting our Customer Support team. They can take a closer look into your account to review the settings and help you connect HMRC with QuickBooks. The instructions are outlined below:

1. Go to the Help menu at the upper right.
2. Type in your concern.
3. Choose Live chat.
   
    

You can check out this article for our most updated contact information: Support hours and types. For your reference with VAT processing in QBO, check our Resource page through this link: VAT for QBO United Kingdom.

I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about managing your taxes. I'll be in touch.