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Level 3

Sign up for MTD using QB2021 and Windows 11

I recently had to upgrade my PC unexpectedly and have reinstalled QuickBooks Desktop 2021 (with the kind help from the support agents who told me how to perform the offline registration).  I am now trying to set up the MTD setting to allow me to file my VAT, but I keep getting a connection error when I try to 'Connect to HMRC'.  I guess this is all part of the same problem relating to the absense of Internet Explorer.  Please can somebody let me know how I can do this?

Level 3

Sign up for MTD using QB2021 and Windows 11

Addendum for clarity:


On my old PC (before it went 'pop') I was using MTD sucessfully on QBD2021.  I just want to set it up and do it again on the new installation of QBD2021 on the new PC (Windows 11)

QuickBooks Team

Sign up for MTD using QB2021 and Windows 11

Hi there, angusk572.


I appreciate you for providing details of the situation that you're in at the moment. To help you get through this, I'd recommend performing the Verify and Rebuild process inside QuickBooks Desktop (QBDT). This way, the program can commence the identifying process to determine the root cause of the problem and then start fixing them. I'll gladly write the steps below to get you going.


  1. Go to Window then select Close All.
  2. Go to File, then select Utilities.
  3. Select Verify Data. If you see:
  • QuickBooks detected no problems with your data—your data is clean, and you don’t need to do anything else.
  • An error message—search for it on our QuickBooks Desktop support site for how to fix it.
  • Your data has lost integrity—Data damage was found in the file. Rebuild your data to fix it.


For further guidelines, you can visit this article: Verify and Rebuild Data in QuickBooks Desktop.


Moreover, I've got this article that contains details about MTD for QBDT: VAT and Making Tax Digital for QuickBooks Desktop.


@angusk572, I'm set to provide further assistance with this in case the issue still persists. Feel free to leave a comment below so I can get back to you as soon as possible. Stay safe, and have a nice day!

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