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samelkins101
Level 1

Since update there is no tax line when submitting invoices so for example I can not add vat. Using android. Seems to work on ios however.

 
1 REPLY 1
FaithA
QuickBooks Team

Since update there is no tax line when submitting invoices so for example I can not add vat. Using android. Seems to work on ios however.

Let's troubleshoot this so you can continue submitting your invoices, Samelkins.
 

Unresponsiveness and missing options are often caused by accumulated cached data. To resolve this, start by clearing the app's cache, as the current settings may have temporary compatibility issues with QuickBooks.
 

Follow these steps to clear the cache on your Android device:

 

  1. Open Settings on your Android device.
  2. Tap Apps (this may vary by device).
  3. Select the QuickBooks app from the list.
  4. Tap Storage, then tap Clear data.

 

If the suggested steps don't change anything, you can reach out to our Live Customer Support team:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

If you have any other questions, feel free to return to this thread. We're always here to assist you.

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