Splitting a transaction with different VAT Amounts

The screen shot did not attach in the first post sorry...

Hello there, @absolutelynicevintage.

You've on the right track in starting the splitting process. Let me share additional information so you'd be able to accurately split your downloaded bank transactions.

You'd want to add together the VAT amount and the buyers charge. This way, the vat on the buyer's charge will be accounted. You can refer to the screenshot below: 

You can read through the following articles to learn more about managing your downloaded bank transactions:

• Add and match downloaded bank transactions [Video]
• Exclude a bank transaction you downloaded into QuickBooks Online
• Set up bank rules to categorise online banking transactions in QuickBooks Online

Get back to us here if you have other questions or concerns. I'm always here to help.

Hi @IamjuViel,

Thanks so much for replying. 

I take it the £21.40 is inclusive of the VAT then?

Also, when I import/upload the receipt (screen shot below), do I just mark it as no VAT? Then Match the transaction top the receipt?

Thanks again!

For some reason it won't let me add a photo in my initial posts/replies sorry

Thanks @GeorgiaC

Just so I have got it right...

When I upload the above auction receipt I will put zero VAT.

Then, once I match it to my split transaction from the bank feed where I have added the extra line for VAT of £21.40 (inclusive of £3.57 of VAT) it is the split transaction that overrides the zero VAT on the imported/uploaded receipt?

Thanks for posting here again, @absolutelynicevintage,

Let's make sure you're able to apply the correct VAT correctly on the bank transactions in QuickBooks Online. For this, try some browser troubleshooting, by opening a private window.

This way, we can check if this is a caching concern. Unexpected issues in QuickBooks are mostly affected by the data accumulated in the cache. The regular browser will constantly save data by overwriting itself, but it will not remove any history automatically.

The incognito mode, on the other hand,  does not save any history, which makes it a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

If they already tried this, and still getting the same problem, I recommend getting in touch with our Support Team. They can help report this to our engineers who deals with program bugs and other technical concerns.

Also, regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

To get in touch with our representatives, follow the steps below:

1. Go to the (?) Help menu to open the QB Assistant box.
2. On the page, enter Contact Support.
3. Pick Live Chat to connect with our live representative.
   
4. Once done, click the Live Chat link provided in the pop-up box.
   
5. On the next page, enter the description of the issue, then Let's Talk.
6. Lastly, select Start a chat.

Kindly post again for updates after trying out the steps with the VAT split. Tag me in your reply so I'll get notified with your response. Have a good day!

Hi @Jen_D 

Thanks for replying.

Is there something wrong with my calculations and from what you can see in the screenshots that would make it a good idea to clear my cache? I don't fully understand sorry