VAT exception error

Thanks for coming here, kneesocks. I'm here to address and share the details you need to fix this properly.

Yes, we can add an adjustment to your VAT rate. This helps you keep your VAT rate accurate from the current one you entered. I'll show you how:

1. Go to Taxes and select VAT.
2. Find the tax period you need to adjust, then select Prepare return.
3. Select Adjust against the entry to be adjusted.
4. Select the Adjustment date and the Tax rate.
5. Select the Adjustment account for adjusting VAT.
   • Choose an expense account if you need to increase the tax due.
   • Choose an income account if you need to decrease the tax due.
6. Enter the Adjustment amount.

Before doing so, I'd recommend reaching out to our Support Team to check the status and verify the main reason why the system won't let you change back the VAT rate. This helps us figure out and apply an accurate solution to your concern. To contact them, click the Help icon within your QuickBooks Online company and select Contact us.

Here are some articles that you can check for additional information about handling VAT rates:

• Edit VAT rate in QuickBooks Online.
• Add a VAT adjustment

I'm always here if you need anything else about managing VAT rates recorded in QuickBooks. Take care and have a good one.

Thanks SarahannC.

I did reach out before posting here but after a good time was only sent a few links and the chat was ended which wasn't great!

Before I start adjusting, worth saying the VAT has the erroneous income entry as an Exception rather than an Amount

VAT Due (Box1) £7.80

Net Value (Box6) £62.37

Adjusting will only take it off the amount perhaps so better to leave? Would prefer to have no exceptions really but no real harm?

I'm hesitant to adjust in case you can't undo...I find QB has a habit of letting you do things then have a stringent new way to have to undo them so its all recorded!

Many thanks

Hi there, @kneesocks. Let me share additional information about creating a VAT adjustment.

Beforehand, do you mind sharing a screenshot of the error message you're getting when changing the VAT rate? Adjusting will increase or decrease the amount due. If the return isn't marked as filed yet, you still have the option to delete it. We recommend reaching out to your accountant if you're unsure.

Here's how to delete it:

1. Go to the Gear icon at the top and then Chart of accounts.
2. Find the income or expense account you used to add an adjustment.
3. Under the Action column, choose Run report from the dropdown menu. If the report appears blank, make sure you've selected the correct report period and run it again.
4. Select the VAT adjustment.
5. Click the Delete option and then Yes to confirm.
   

Feel free to check out this article for your reference: Create or Delete a VAT Adjustment.

Don't hesitate to comment below if you need any further assistance getting your VAT straightened out and let us know on how the adjustment helps resolve the issue. We're always here to help you.

Thank you,

Could well be something to do with I'm on the flat rate VAT scheme. Please see attached (shot D).

Best regards,

Not sure if attached correctly there.

The error when trying to change the VAT rate

When entry 'created'. Income was recieved 05/07/21.

Thanks Alcaeus!

Thats perfect. Was able to edit it and switch back and it's no longer showing in this quarter any more.

Much appreciated (and thanks to Sarah & Liera too)

You're always welcome, @kneesocks. 

I'm glad that my colleagues were able to help you out. If you have any further questions about correcting your VAT in QuickBooks Online, feel free to post them in the Community space.

Our team is always around for you. Take care, and have a wonderful day!

my qbo system has two different tabs for the vat input and output, so they both run on different tabs, so what can i do for those tabs to become one.

Thanks for chiming in on this thread, @mbalenhle.

I want to ensure I can provide a timely solution to your VAT-related concerns. Thus, I have to ask for more details to help you achieve your goal.

Can you please provide more information on how you set up your output and input VAT taxes and which part are you referring to when combining tabs in QBO?

Also, would you mind including some screenshots so that I could get a better view of it and share the best solution with you?

I'd appreciate any additional details that you can provide so I can help you out. I'll be keeping an eye out for your response to this.