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Level 1

VAT - problems of system duplicating figures

Hi, I have a problem with my VAT return.  I am using Quickbooks Online. The system is picking up both invoices and deposits, therefore doubling the total for Box 1 - VAT due on sales and other outputs.

The system is duplicating income creating a huge over payment in VAT.

How can this be rectified? do I just delete all deposits in the VAT return? 



QuickBooks Team

VAT - problems of system duplicating figures

It's great to have you here, Sam_119!


Since these are duplicate figures, let's delete them in QuickBooks Online. Deleting a duplicate VAT payment doesn't affect your previously filed or future filing of your returns. 


Here's how:

  1. Go to Taxes.
  2. Select VAT.
  3. Find your duplicate VAT payment from your list of filed returns.
  4. Under ACTION, select Paid returns drop-down menu.
  5. Choose View payment.
  6. Select Delete.
  7. Click Yes.


Additionally, I've included this article that might come in handy for your future task: VAT Exceptions and Reports.


If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around to help.

Level 1

VAT - problems of system duplicating figures

Hi, Thanks for your reply. The problem I have is that in the VAT Box 1 VAT due on sales and other outputs 

the invoices and deposits are both being picked up , for example an invoice for £1500 is recorded , and then the deposit for that same invoice is also recorded as an income, therefore the system calculates that VAT on £3000 is due, whereas it should only be for £1500! I have looked at the way the payments are recorded, and I cannot see any difference between the way other invoices have been recorded as paid, which have not been added to the VAT report as an income. The problem being that inland revenue issue fines for late VAT payments, and I am not keen on submitting an incorrect VAT return. 

QuickBooks Team

VAT - problems of system duplicating figures

Hi there, @Sam_119.


I can see that you've posted twice about your concern with duplicate payments in the Community forum. I’m pleased to let you know that my colleague already answered your question. To view her response to your other post, you can check this link:


If you require additional assistance, you can post any follow-ups there. This way, we’ll be able to help you further.


You can post anytime if you have questions or want to share your best practices using the product. Please know the Community has your back.

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