Thank you for reaching out about the issue you're experiencing with VAT clearing in the VAT tab, Larissa. We appreciate your feedback and are here to help you find a solution.
Beforehand, may I know if you paid the returns inside QuickBooks and paid it to HMRC? Any information added will help us resolve the problem. It would also be best if you can send us a screenshot.
Additionally, if you collect or pay value-added tax (VAT), sales or service tax, or similar taxes, QuickBooks Online helps you automate your tax tracking. It helps keep accurate records of tax collection and pay. For more details, see this link: VAT: Getting started.
Thank you for your patience and understanding. If you have any questions or need further assistance, please don't hesitate to contact us. We're here to help and appreciate your continued support.