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Have a question about HMRC's VAT portal closure on November 1st? - Ask it here!
mail16
Level 1

When submitting my vat return using quickbooks (not MTD) it is not showing in my HMRC online vat summary? Why not?

 
5 REPLIES 5
GeorgiaC
QuickBooks Team

When submitting my vat return using quickbooks (not MTD) it is not showing in my HMRC online vat summary? Why not?

 

Hello mail16,

 

You may need to confirm with HMRC where this will show in your government gateway as we are unfamiliar with the website layout.

 

Thanks

mail16
Level 1

When submitting my vat return using quickbooks (not MTD) it is not showing in my HMRC online vat summary? Why not?

the returns should show up in my vat summary page  on my hmrc vat online account.

but since using quickbooks to send in the return these returns are not showing up on the vat summary page.

Catherine_B
QuickBooks Team

When submitting my vat return using quickbooks (not MTD) it is not showing in my HMRC online vat summary? Why not?

We can check the status of the submitted VAT return, mail16. 

 

Let's log in to your QuickBooks account and please follow these steps: 

  1. Go to the Taxes page. 
  2. Click the VAT tab and then Returns
  3. Filter to All returns
  4. Check the STATUS column and it's successfully submitted if states that it's Approved by HMRCYou will be able to see the filing when you log into your HMRC account.

You can also take the suggestion provided by my colleague above to reach out to HMRC if you checked that the filing status is approved.

 

If you see that the return is rejected, there are possible reasons that can cause it. You can drill-down to this article about submitting VAT return and check under the What if my return is rejected? section. 

 

Thanks for reaching out to us about your VAT return submission. If you have further questions please let us know. 

mail16
Level 1

When submitting my vat return using quickbooks (not MTD) it is not showing in my HMRC online vat summary? Why not?

My vat returns have been successfully approved in both my quickbooks vat account and HMRC vat account. So that is all good.  And I have already spoke to hmrc and they do not know why this is happening!

My question is why are the vat returns that I have submitted USING quickbooks not showing in the hmrc online vat return summary page? 

Before I used quickbooks I would enter my vat return manually and all those returns show up in the hmrc summary page, since using quickbooks to enter my return they do not show in the  vat summary page.

AlexV
QuickBooks Team

When submitting my vat return using quickbooks (not MTD) it is not showing in my HMRC online vat summary? Why not?

Good job for checking the status of the return, mail16.

 

As what Catherine_B mentioned, the VAT return went through if the status shows Approved by HMRC. Rest assured that you won't be penalized since you've verified that they received it.

 

Let's log back in to your HMRC online account or reach out to them again. It may take time to reflect into your VAT summary page.

 

Contacting our Customer Support Team also helps so they can check and track it. This is to ensure that there's nothing wrong with the connection between QuickBooks and HMRC.

  1. Go to Help and click Contact Us.
  2. Enter VAT return and click Let's talk.
  3. Choose either Get a callback or Chat.

Reply again if you have more clarifications. Thanks for dropping by.

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