Hi all, Just signed up to quickbooks today but really struggling uploading my logo. I've resized and made sure its in the right format but still no joy. Can anyone help?

Thank you for choosing QuickBooks as your accounting software, @tc-cleaning.

Did you receive an error message when uploading it? If none, make sure to check the following requirements so you can get your logo working just fine.

• The logo is a.gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
• The file size is smaller than 10 MB.
• Have a bit depth (or colour depth) of 24-bits or less.
• Uses the standard RGB colour space (RGB)
• The shape of the logo is square. Rectangles don't work.

If you have all of these and continue to get the same result, I recommend opening the logo with Paint and resave it as .jpg with a new file name. To ensure that the local internet files won’t affect the upload, try loading the site using a different browser or a private window.

Here’s how:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox

If this works, make sure to clear your default browser’s cache to continue using it without any problem. Here’s an article to help you with the process: Clear cache and temporary Internet files.

For reference in uploading a logo, check out this article: Add, customize, or remove logos on sales forms.

This information should get you back up and running in no time.

Keep me updated on how this goes. I’m more than happy to help if you have any other concerns. Take care!

Thanks for the reply.

I have triwd this today and still no joy, the image uploads and says default underneath but when i click done it doesnt do anything.

Love the software but if i cant get a logo on it i think ill stay with quickfile as it looks a bit bland without it :(

I appreciate you for getting back to us, @tc-cleaning.

Since you're still unable to add your company logo, let me ensure you're routed to the right support for further assistance.

The Community page is a public forum, I'd recommend contacting our Customer Care Team. They have the tools to further check on the root cause of your concern on a secured environment.

Here's how to contact us:

1. Go to the Help menu.
2. Click Contact Us.
3. Under How can we help?, type in any keyword about your concern.
4. Hit Continue.
5. Choose Chat or Get a Callback to connect with us.

Feel free to get back to me if you have other questions. I'm just a few posts away.

Hi there

Did you resolve your issue? I'm having the same problem. Like you I have followed all the guidelines, it uploads and has "default" under it but when I hit save it does nothing.

Thanks in advance.

Hello stonski,

We've identified an open investigation (INV-35867) about not being able to add a company logo from the settings of your QuickBooks. Since there's no workaround yet, I encourage affected users to contact one of our Support Specialists to be part of the Affected users' list.

Considering our access here is limited due to security purposes, it would be best to reach out to them if the issue persists. They'll be able to pull up your account and perform the necessary steps to get this taken care of on your behalf.

Here are the steps on how you can reach them:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Hit the Contact us hyperlink.

Please also know that once you're on the list, you'll be receiving updates from the QuickBooks team via email.

Don't hesitate to get back to me if you have any questions concerning the issue. I'll be right here for you.