When paying bills by cheque the Ref No shows 'To Print' but I want to enter the cheque no, how do I set this up? I am sure this is something new?

Hi catrionamcp,

Welcome to the community!

Do you have custom transaction numbers enabled? You can check this by going to the Gear > Accounts and settings > Sales > Sales form content.

Once turned on there will be a box on the right hand side of the transaction which you can edit to enter the cheque no.

The next cheque you create will have the sequential no. auto-filled, but can be edited. If this still shows as 'To Print', you may need to clear the cache on your browser by following the steps here.

Thanks!

Hi There,

I have the same problem: The reference number box is read only with "To Print" in it.  I've tried the steps below, including clearing my cache, but nothing has changed.  Is there another troubleshoot you could suggest?

Thanks.

Hello Green D, 

There are some more troubleshooting steps you can try to see if that resolves the issue for you. 

Try in an incognito window -You can access this by pressing Ctrl + Shift + n in Google Chrome or MS Edge

Try a different web browser- chrome, safari, Firefox

Different device laptop/computer/mobile phone

Clearing your cache and cookies to all time, closing the browser down fully, reloading it again and logging in. 

Hi Ashleigh,

Thanks for your reply.  I've tried all of your suggestions but unfortunately nothing has worked.  Please could you advise further? I'm losing hours of work not being able to use the Reference no box.

Thanks.

Hello Green D, thanks for coming back to us and letting us know you have tried all the troubleshooting steps but none have resolved your issue. Could you please try this and see if that resolves it for you, 

To Print: Create a cheque from a bank register and assign a cheque number here. Save the cheque. Once saved , delete the entry and the greyed out 'to print' option no longer appeared going forward.

 Accounting Tab>Chart of accounts>Click Account history next to your bank account. From there you can add a cheque and assign a cheque number here.