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Experienced Member

Payroll won't accept National Insurance category

Hi, I have a new employee, with an National Insurance category B - but he's male. Payroll won't accept it, even though he's had that category since his first job many years ago and his previous employers don't seem to have had a problem.

QuickBooks Team

Re: Payroll won't accept National Insurance category

Hello there, @Shadow1


I'm here to guide you to the right support who can help you with the National Insurance (NI) category. 


In QuickBooks, the NI category B- Reduce rate is set up for Females only Married/Widows. Since your employee is male, I recommend contacting our QuickBooks Desktop Support Team. They will be the one to provide you the workaround on how you can select NI category B for the male employee.


Here's how to contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel. 
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you may want to check this article: Directors National Insurance Overview and FAQ


Please know that you're always welcome to post if you have any other concerns about the QuickBooks payroll. Wishing you and your business continued success. 

Experienced Member

Re: Payroll won't accept National Insurance category

Hi, Unfortunately Quickbooks can't help so I'm going to pester HMRC. Many thanks anyway.

QuickBooks Team

Re: Payroll won't accept National Insurance category

Hi Shadow1,


I have tried creating and editing an existing employee as male with the Category B for National Insurance. This did give an error message on each occasion when trying to do this due to the employee group associated being 'Married women and widows entitled to pay reduced National Insurance' I think speaking with the HMRC as you have stated is the only way you will receive clarification as we wouldn't further on this scenario.


Please let us know if you have any further question following your conversation with the HMRC.



Super Explorer *

Re: Payroll won't accept National Insurance category

Category B is for married women (or used to be). Your employee shouldn't be on it to try to do so is to compound the original error.