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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
cartsnorthwich-d
Level 1

My cash balance is showing as - 1100 . I only have 1 bank account sole trader it has 56 pounds in it. Its showing another account over 1100 overdrawn it's not mine

Its basically an account I don't know or recognise. I go to manage bank connections only my 1 exitsinting ( only 1 I've ever had ) is there showing 56 pounds. The other one i have no clue where it's come from

1 REPLY 1
RoseJillB
QuickBooks Team

My cash balance is showing as - 1100 . I only have 1 bank account sole trader it has 56 pounds in it. Its showing another account over 1100 overdrawn it's not mine

A negative amount in the bank feed usually indicates an expense-type transaction.

 

To determine where this amount is coming from, we can review your Cash Balance to see what’s included and identify any transactions or linked accounts that may be contributing to the unexpected figure. Here’s how:

 

  1. Go to the Cash Flow menu.
  2. Click the See what's included link in the Cash Balance section.
  3. Review the What’s included window to identify what is causing the negative figures.

 

Since you’ve confirmed that the overdrawn entry is not from your bank account, we can also check and update any manually created cash transactions if necessary:

 

  1. Go to the Transactions menu.
  2. Search for the amount to quickly locate it, or review each entry by clicking the pencil icon to verify if they have been categorized under the correct transaction type.
  3. If needed, update the transaction type and click Save.

 

Feel free to reply to this thread if you require additional guidance in managing your bank feeds. The Community is always available to help.

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