Hello Eimear Dillon,
Welcome to the Community - thank you for your question!
Could you and your client please add *@intuit.com to your safe senders list? This will ensure you and your client receive all emails from us.
Thanks,
Talia
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.