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Established Member

My customer has not received my invoice sent vis quickbooks, and I don't know how to prove I sent it!

Invoices are received to an automated email inbox their end, and they have a 90 day payment term, so when the payment date came & went, and I chased it, they claim not have to have received it. If I cannot prove I sent it on the original date, I will have to re-submit, and wait another 90 days for payment!

 

How can I prove I emailed the invoice on a particular date? (other than the date of the invoice?)

 

Thanks!

3 REPLIES 3
QuickBooks Team

Re: My customer has not received my invoice sent vis quickbooks, and I don't know how to prove I ...

Hi Anna10,

 

Can you see a status column on the transaction? I've just sent an invoice from my Self Employed account,and it's got: "Sent (date) " so i can prove it, you haven't marked it as paid, have you?

 

Thanks

Established Member

Re: My customer has not received my invoice sent vis quickbooks, and I don't know how to prove I ...

Thanks JamesC - It did say 'sent', but since forwarding a copy, it now reads 'viewed' and today's date! Do you think a screenshot of the page would be deemed as proof, rather than a copy of the email?

 

I think in future I will cc myself into any invoices I send!

QuickBooks Team

Re: My customer has not received my invoice sent vis quickbooks, and I don't know how to prove I ...

Hi Anna,

 

We couldn't advise on whether this could be enough proof this would be down to the business, with no set audit trail in the system we couldn't retrieve the sent information. You can leave feedback on this feature on this link here or even through your account under the cog wheel on the account.