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Community Contributor **

Transactions not dowloading from ANY bank

Hi 

 

none of my transactions are downloading from any of my bank accounts from any bank.

 

I have Barclays and Lloyds and neither are working.

 

I have reset all the connections many times, and have logged in and out of all devices.

 

my balances on the accounts are correct, but the transactions are all missing since Thursday evening.

 

how do I fix this or is this a global problem and if so when will there be a fix.

10 REPLIES 10
QuickBooks Team

Re: Transactions not dowloading from ANY bank

Thanks for posting on Community Scott.

 

Sorry to see you are having trouble with up to date transactions with relation to your Online Banking.

 

Can I please confirm whether you receive any error message when trying to update?

 

 

Community Contributor **

Re: Transactions not dowloading from ANY bank

no error message whatsover

 

same on the ios app

QuickBooks Team

Re: Transactions not dowloading from ANY bank

Hello Scott,

 

Could you please confirm which browser you are using when accessing it through your desktop?

 

Thanks,

 

Talia

Community Contributor **

Re: Transactions not dowloading from ANY bank

i've tried it in both

 

Microsoft Edge 

and Internet explorer 11

 

both on windows 10,both worked fine before Friday and for most of Friday, but not since

 

QuickBooks Team

Re: Transactions not dowloading from ANY bank

Hello Scott,

 

Could you please try on Chrome? QuickBooks is designed to work on Chrome, and so we always like to try opening on there first.

 

Thanks,

 

Talia

Highlighted
Community Contributor **

Re: Transactions not dowloading from ANY bank

Hi

 

it started working again about half an hour ago. 

 

First one bank, then the other. 

 

Hopefully that hat will be it now. 

Not sure what happened 

Community Contributor **

Re: Transactions not dowloading from ANY bank

Hi this is still not working.

back to the same problem.

have transactions that dont download, even though the account balances are correct.

 

have tried in chrome, IOS, edge and internet explorer

 

Lloyds & Barclays banks affected for sure, dont know about others

QuickBooks Team

Re: Transactions not dowloading from ANY bank

Hello Scott

 

Can you Private message us you email address on either Facebook or Twitter (as currently if you post it in the Community it will get redacted) so we get this escalated to our banking engineers.If you could also provide a screenshot of both banks in the banking section showing the last transaction added

 

Thanks

 

Emma

Community Contributor **

Re: Transactions not dowloading from ANY bank

At the moment, it's caught up again, but will send when it next fails, which i'm guessing will at the next incoming /outgoing transaction

QuickBooks Team

Re: Transactions not dowloading from ANY bank

Hi ScottMoran,

 

I appreciate you for getting back to us here in the Community. Allow me to help provide information about connecting your bank with QuickBooks.

 

The downloading of the data will depend on the information provided by your financial institution. If ever it fails again in the next incoming transactions, please let me know.

 

I also recommend stating the name of the bank that you're having problems with to ensure we can check the reports from other users.

 

Thanks for keeping us up to data on the banking results. Wishing you a safe and productive week ahead.