Invoice in past filing period voided by mistake, refund required

Kendikein · ‎July 29, 2019

Hello,

Instead of issuing a refund receipt for a payment already received, my partner voided the original client invoice by mistake. Unfortunately the invoice date was in the previous filing period.

Would the following steps be correct to restore balance in our accounts:

1. Recreate the voided invoice to clear Exceptions for the current filing period. (Can I re-create it with the same Invoice number?)

2. Apply the un-applied payment which is still in the system to the re-created invoice.

3. Issue a Refund receipt against the payment.

Many thanks for detailed advice.

GeorgiaC · ‎July 29, 2019

Hey Kendikein,

Thanks for you post! In response to the steps you outlined above:

1. Yes, enter the same VAT code on the invoice and this will correctly reverse the exception. You will be able to use the same transaction number when entering the invoice :)

2. Yes, apply the payment to this invoice

3. Yes - to correctly record the refund to the customer, follow the steps below:

1. Go to the + icon in the top right corner of the screen and create a expense

2. Select the customer, the date the money left your account and expense from the debtors account- save and close

3. Go back to the + icon, select credit note, fill in the customer name and amount- save and close

4. Go to sales on the left side of your screen, click customers at the top of your screen and find the appropriate customer

5. Click new transaction on the top right of your screen and select payment

6. On the next screen tick the expense and credit note (make sure no other transactions are ticked- save and close)

Let us know if you have any further queries :)

View solution in original post

GeorgiaC · ‎July 29, 2019

Hey Kendikein,

Thanks for you post! In response to the steps you outlined above:

1. Yes, enter the same VAT code on the invoice and this will correctly reverse the exception. You will be able to use the same transaction number when entering the invoice :)

2. Yes, apply the payment to this invoice

3. Yes - to correctly record the refund to the customer, follow the steps below:

1. Go to the + icon in the top right corner of the screen and create a expense

2. Select the customer, the date the money left your account and expense from the debtors account- save and close

3. Go back to the + icon, select credit note, fill in the customer name and amount- save and close

4. Go to sales on the left side of your screen, click customers at the top of your screen and find the appropriate customer

5. Click new transaction on the top right of your screen and select payment

6. On the next screen tick the expense and credit note (make sure no other transactions are ticked- save and close)

Let us know if you have any further queries :)

Kendikein · ‎July 29, 2019

Thanks ever so much!

Kendikein · ‎July 29, 2019

Sorry Georgia, just one more thing - do I enter VAT in the refund expense same as I did in the invoice?

TaliaI · ‎July 29, 2019

Hello Kendikein,

Do not include VAT on the expense, enter the full amount and select No VAT as the code. :)

Thanks,

Talia

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Invoice in past filing period voided by mistake, refund required