VAT codes have not come across from QB Desktop to QB Online, all invoices shows 20% inactive, this affects our return for Cash Accounting. Anyone else had this problem?

Hey clearwaterconsul,

Thanks for posting on the UK Community Page for QuickBooks Online. I'd expect the VAT codes not to come through, we often find that the ECS and ECG codes to not work as expected on Online, compared to Desktop. However, I'd expect the 20% S codes, to behave perfectly as expected, even if made inactive. (I need to clarify the inactive part of that statement) - Initially, let's try re-activating the 20% codes, and see if they behave any better on your account?

It's worthwhile me pointing out, that on Desktop; there is an element of manually setting up the VAT codes, which you don't have to do Online, I have seen errors in codes created on desktop; while having no effect on desktop, do on online. This is the User Error element that we need to be aware of in this scenario.

If you click on your Taxes section, then Edit VAT, then Edit Rates. Below the Add Tax Rate button,you'll see a small Cog Wheel. Can you click it, and ensure you have a tick-box in "Include Inactive" - Does the code show then, with a flick switch to turn it on/off? Try turning it on, and re-checking the effect on your return.

Thanks for your reply. I have had tech support (a lot) on this problem, including a VAT refresh by Support, as Intuit did the migration. They have instructed me to manually click on every invoice for our current VAT quarter (cash accounting) and change the 20% S inactive shown, to 20% S, and see the effect, which I am slowly going through...  however, I just tried your 'include inactive' suggestion and it hasn't made any different to the figures showing for the return. We know the return is wrong as, compared to QB Desktop at the last save before migration last week, it states half the sum we know is due. We can only suspect it's because of the invoices all showing 20% vat inactive.

Hello,

You will need to go through the transactions and change the VAT rate to the new active 20% S as suggested. Please let us know once you have done this for all your transactions if this has resolved your issue.

Thanks,

Talia

Thanks Talia, however, having now manually changed the VAT code on every invoice applicable to this quarter, and finding it has clearly made a different to the figures previously shown for VAT due, unfortunately they are wrong, by a large sum. Instead of stating a sum due for VAT, it states a huge figure to reclaim, this simply cannot be. I am going to phone technical support, again, and see what advice I get this time.